Terms & Conditions of Sale
Information About Us
www.gekoproducts.co.uk is a website operated by Geko Products Limited (we, our, us). We are registered in England and Wales under company number 08967534. Our registered office is at Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG. Our Value Added Tax (VAT) registration number is 183662878
1. Contract Terms
These Terms & Conditions of Sale apply to all goods and services supplied by Geko Products Ltd. Any orders placed are an offer to buy and no contract is in place until we have accepted your order. Automated emails are a notification of receipt not a confirmation of acceptance. The contract is subject to your right of cancellation (see section 5 below).
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible. Despite this, slight variations in items may occur. We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see in the product images will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All product images are used with the permission of the originator and remain the copyright of the originator. This does not affect your statutory rights. Please note, under no circumstances can back orders for dropshipped items be accepted. We use new and recycled packaging for sending our orders. The price of an item includes standard delivery and next day delivery is £5 + vat. This is a standard delivery per order to UK mainland addresses only excluding Highlands and Islands locations which are subject to a surcharge. Multiple items can be combined for a single customer in one order providing these are going to the same address. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team by using the Contact Us page of the website.
Prices on the website are in Pound Sterling and do not include VAT, VAT is charged at the standard rate as laid out by the British Government http://www.hmrc.gov.uk/vat/. All products exported directly outside of Europe are not subject to VAT. This includes the Channel Islands, Bosnia, Norway & Switzerland. Both the product and extra shipping charges are zero rated for direct export outside of Europe.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
Placement of a new order at the correct price of the goods;
Cancellation of the whole order;
Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not choose one of the three available options within 14 days, your order will be cancelled. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.
We respectfully ask all customers to price our products around the RRP provided. This is to ensure the products are not devalued and all customers can fairy compete.
Payment can be made by Credit/Debit card or bank transfer and shall be due before despatch of goods. If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK card holders will be liable to pay.
No goods will be despatched until payment has been made in full, and the funds have cleared.
Standard delivery only includes most UK mainland addresses. Please see the delivery info page of our website for details of extra charges that may be applied depending upon the delivery postcode.
For dropshipped orders you will need to place a separate order for each customer you wish to send goods to. You can order multiple items to go to a single consumer and thus save on delivery costs.
Delivery will be made to the address specified when you complete your order. Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the delivery charges for the redirection. The charges will be the same as the original delivery charge. Orders will be delivered within 2-4 working days after despatch excluding bank holidays. However, Geko Products Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
If the delivery of the order is refused, or it fails due to you cancelling the contract, Geko Products Ltd will refund you within 30 days for any sum that has been paid by you with respect to the goods less the relevant delivery and return fee and our restocking fee of £10 + vat. By exercising your right to cancel, you are required to return the goods, at your own cost, to Geko Products Ltd. Our restocking fee of £10 + vat will be deducted from your refund.
All our deliveries are made by fully tracked courier services. Please ensure you provide a delivery address where someone will be available to receive the delivery between 7am and 7pm, Monday to Saturday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you or your customer to contact them directly to arrange a re-delivery. If you or your customer do not contact the couriers within 2 days of receiving this card, the goods will be returned to us and both a re-delivery charge and restocking charge will be applicable to your order.
Geko Products Ltd retains ownership of all items until they have been delivered to the recipient (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient.
5. Refund Policy
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. Refunds can take up to 10 working days to process.
6. Faulty Item(s)
If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the item in writing by using the Contact Us page of the website. If the fault is verified, we will replace the item within 5 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Courier delivery damage is also not covered unless the product is clearly signed for as "damaged" at the point of acceptance by your customer.
7. Item(s) Damaged on Arrival
In the unlikely event of your customer receiving a damaged product, you should notify us in writing by using the Contact Us page of the website within 24 hours of receipt of the goods. If the damage is verified, we will replace the item within 5 working days at no additional cost to you. Please note that a condition of the couriers used to transport our items is that all goods be checked on delivery and signed for as damaged if any damage is present. Acceptance of goods without checking indicates acceptance in good condition. No claims will be entertained by our couriers where products are found to be damaged but no damage was noted at the point of delivery. It is important to ask your customers to check thoroughly on delivery and ensure that if the product is damaged in any way that they indicate as such when signing for the item.
8. Returns Procedure
Products can be returned back to us at: Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG. The restocking fee is £10 + VAT. The products must be in the original packaging and original condition or extra charges may apply. The return of any items is your responsibility. Returns are only accepted if they are received within 30 days of the original delivery. Before returning any items, you must inform Geko Products Ltd of the reason for the return and obtain an RMA number.
9. Limitation of Liability
Geko Products will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by Geko Products Ltd or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any item of this contract.
10. Placing an Order
By placing an order with Geko Products you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.
11. Risk and Title
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.
12. Data Protection
Geko Products Ltd will take all reasonable precautions to keep the details of your order and payment secure. However, unless Geko Products Ltd are negligent, we will not be liable for unauthorised access to information supplied by you. Payment card details are not stored by us but by our payment provider. Therefore none of your card details are stored on our website. Geko Products Ltd will not supply your details to any third party.
13. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Effective date: May 25, 2018
Geko Products ("us", "we", or "our") operates the www.gekoproducts.co.uk website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Controllers of Personal Information
Any personal information provided to or gathered by us is controlled by Geko Products Ltd,(the data controllers) at Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG.
What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalise and continually improve your shopping experience with us. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and
promotional offers, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather. Information You Give Us:
we receive and store any information you enter on our website or give us in any other way.
You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our stores,
and communicating with you.
Automatic Information: we receive and store certain types of information whenever you interact with us.
For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our websites.
E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Account Details.
What Information Can I Access?
We give you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.
Visitors to our website
When someone visits us we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting any of our websites.
We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this.
We will make it clear when we collect personal information and will explain what we intend to do with it.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, Post code, City
Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Credit Card Details
We DO NOT STORE any of your payment / credit card details in our system, all such details are stored with the payment gateway Stripe.
Use of Data
Geko Products uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to Zoho and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure Of Data
We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Geko Products may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Geko Products
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Rights to Object
You have the right to object to the processing where it might result in a decision being made about you.
That right is based on implied consent under the Common Law of Confidentiality, Article 22 of GDPR (automated individual decision-making, including profiling)
You have the right to object to some or all of the personal information being shared under certain circumstances but the organisation has the overriding responsibility to comply with the law.
You should be aware that this is a right to raise an objection, which is not the same as having an absolute right to have your wishes granted in every circumstance.
Right to Access & Correct
You have the right to access the personal data that is being shared (via a subject access request) and have any inaccuracies corrected. The subject access request should be in writing (i.e. written word or email) and once the appropriate due diligence identification checks have been verified with the
Data Protection Officer, collation of the information requested will be performed, redacted where appropriate and forwarded in a format agreed with the requester in accordance with data law requirements.
The data will be retained for active use during the processing and thereafter according to the organisations retention policy and data laws.
Right to Complain
Should you have a complaint relating to the handling of your personal identifiable data, in the first instance please forward your concerns to:
Geko’s Customer Services, Hall Farm, Kirton Road, Egmanton, Newark, Nottinghamshire, NG22 0HG
Via the contact forms on our website at: www.gekoproducts.co.uk
Thereafter if you believe the Organisation has not addressed your complaint related to the management of your personal data you have the right to complain to the Information
Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18.
If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Sale of Business
In the event that another company acquires all or substantially all of the assets related to Geko Products Limited, Geko Products Limited reserves the right to include any or all stored personal information among the assets transferred to the acquiring company. Such an acquisition we will
notify all of our business partners.
Responsible Owner: Geko’s Directors Responsible Author: C. Cheetham